ix7 Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how ix7 collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") applies to ix7.lat, the online casino and betting platform operated by ix7 ("we", "our", "platform"). This Policy describes our practices regarding the collection, processing, storage, and protection of your ("user") personal information. By using our platform, you are considered to have consented to the terms of this Policy.
We believe that privacy is a fundamental right. ix7 is committed to protecting your personal information, and we collect only the information that is necessary to provide our services. Please read this Policy carefully and contact our support team for any questions.
Data Protection
Your information is kept secure using SSL encryption and advanced security technology.
Never Sold to Third Parties
Your information is never sold or rented to third parties.
Your Control
You can request to access, correct, or delete your information at any time.
Transparency
We always clearly state what information is collected and why.
What Information We Collect
The following types of information may be collected when you register and use the ix7 platform:
1.1 Information You Provide Directly
When you create an account on ix7, make a transaction, or contact our support team, the following information is collected:
- Full name and date of birth (for age verification)
- Email address
- Mobile phone number
- Residential address
- National ID or passport details (for identity verification)
- Mobile banking account number (bKash, Nagad, Rocket)
- Transaction history and amounts
1.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically through technical means:
- IP address and device information
- Browser type and version
- Operating system information
- Date and time of website visit
- List of pages visited and time spent
- Information collected through cookies and similar technologies
- Referral URL (where you came from before reaching our site)
1.3 Information from Third Parties
In some cases, limited information may be received from trusted third-party verification service providers for the purpose of identity and age verification. In such cases, the privacy policy of the relevant provider will also apply.
How Your Information Is Used
ix7 uses the collected information for the following purposes:
| Purpose of Use | Description |
|---|---|
| Account Management | Completing registration, verifying login, and keeping your account secure. |
| Identity and Age Verification | Preventing access by those under 21 to meet legal requirements. |
| Financial Transaction Processing | Safely completing deposits, withdrawals, and bonus distributions. |
| Customer Service | Providing 24/7 support in Bengali via live chat and email. |
| Security and Fraud Prevention | Detecting suspicious activity and ensuring account protection. |
| Service Improvement | Analyzing user experience to improve the quality of the platform. |
| Notifications and Offers | Sending relevant promotions and updates with your consent. |
| Legal Obligations | Complying with applicable laws and regulations. |
Cookies and Tracking Technologies
The ix7 website uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.
3.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the website — login sessions, security tokens, etc. These cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language or display preferences.
- Analytics Cookies: Measure website usage and help us improve our services. This information is aggregated and not personally identifiable.
- Marketing Cookies: Used with your consent to display relevant advertisements and offers.
3.2 Cookie Control
You can reject or delete most cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the website. To learn more about managing cookies, contact us at [email protected].
Information Sharing and Disclosure
ix7 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in operating our services, such as payment processing providers (bKash, Nagad, Rocket), identity verification agencies, and technology service providers. These providers may only process your information for specified purposes and are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed as required to comply with court orders, lawful requests from government authorities, or applicable laws. Such disclosures will always be limited to the minimum necessary information.
4.3 Fraud and Security
Information may be shared with relevant authorities to prevent and investigate fraudulent activity, money laundering, or other unlawful activity.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant party. In such cases, we will provide advance notice and a new policy will apply.
Data Security Measures
ix7 applies industry-standard security measures to keep your personal information secure:
SSL/TLS Encryption
All data transmissions are secured through SSL/TLS encryption. All information between your browser and our servers is sent in encrypted form.
Firewall and Access Control
Unauthorized access is prevented through advanced firewalls and strict access control measures.
Regular Security Audits
Our systems are kept secure through regular security testing and vulnerability assessments.
Secure Data Storage
Sensitive information is stored in encrypted databases and can only be accessed by authorized personnel.
While we follow the highest security standards, no method of data transmission or storage on the internet can be guaranteed to be 100% secure. Therefore, we also advise you to keep your login credentials private and use a strong password.
Your Rights
You have the following rights regarding your personal information:
6.1 Right to Access
You may request a copy of the personal information ix7 holds about you. We will respond to your request within 30 business days.
6.2 Right to Correction
If there are any errors or inaccuracies in the information held about you, you may request a correction. Contact our support team to update your information.
6.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
6.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, particularly when the accuracy of the information is disputed or the basis for processing is questioned on legal grounds.
6.5 Right to Withdraw Consent
If the processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
To exercise any of the above rights, email [email protected]. After verifying your identity, we will fulfill your request in a timely manner.
Data Retention Policy
ix7 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.
- Active Account Information: Complete information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period specified by legal requirements.
- Inactive Accounts: After prolonged inactivity, information is deleted or anonymized.
- Closed Accounts: Even after an account is closed, some information may be retained for a specified period due to legal obligations.
- Marketing Data: Deleted as soon as possible after you withdraw your consent.
Privacy Protection for Minors
ix7 provides services only to those aged 21 or older. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of registration.
If it comes to our attention that someone under the age of 21 has created an account, that account will be closed immediately and the associated information will be securely deleted. If you become aware of any such situation, please contact us at [email protected].
Policy Changes & Updates
ix7 may update this privacy policy from time to time. For important changes, we will notify you in the following ways:
- A notice will be displayed prominently on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of the page will be changed.
If you continue using our platform after any changes, you will be considered to have consented to the updated policy. We recommend visiting this page regularly to review the policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please use the contact methods below:
Privacy Contact
Email: [email protected]
Live Chat: 24/7 Bengali support available
We typically respond to emails within 24-48 hours. For urgent matters, please contact us via live chat.
Responsible Gaming Reminder: Gambling can be addictive. For those aged 21 and above only. Play responsibly and read our Responsible Gaming guidelines.