ix7 Terms and Conditions

These terms and conditions ("Terms") apply to the ix7 platform and all of its services. By registering with ix7 or using the platform, you are fully agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using the ix7 platform.

1General Terms

ix7 ("Platform", "we", "us") provides an online casino and betting service for users in Bangladesh. These Terms are written in English and will be interpreted within the legal framework of Bangladesh.

1.1 Definitions

• "User" — any person registered on the ix7 platform.
• "Account" — a user's personal profile registered with ix7.
• "Service" — all gaming, betting, and supporting activities provided by ix7.
• "Funds" — real money deposited into a user's account.
• "Bonus Funds" — additional credits granted through promotional activities.

1.2 Applicability

These Terms apply to all use of ix7 services on the platform's website, mobile version, and any device. It is each user's responsibility to read and comply with these Terms.

2Eligibility and Registration

2.1 Age Requirement

To open an account and use services on the ix7 platform, a user must be 21 years of age or older. We may request identity documents to verify age at any time.

2.2 One Account Per Person

Each individual may open only one ix7 account. Creating more than one account under the same person's name is strictly prohibited. If duplicate accounts are detected, both will be permanently closed and all funds may be forfeited.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in account cancellation. If any information changes, the user must notify the support team immediately.

3Account Management

3.1 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use or share access to your account is prohibited. If you suspect unauthorized access to your account, notify the support team immediately.

3.2 Inactive Accounts

An account will be considered inactive if there are no transactions or gaming activities for six consecutive months. A monthly maintenance fee may apply to inactive accounts — we will notify the user in advance in such cases.

3.3 Identity Verification (KYC)

To maintain a secure environment, ix7 may request identity verification at any time. If the required documents (national ID or equivalent) are not submitted within the specified time, withdrawals or other services may be temporarily suspended.

4Deposits and Withdrawals

4.1 Accepted Methods

ix7 currently supports the following payment methods: bKash, Nagad, Rocket. We ensure that all transactions are secured through SSL encryption.

4.2 Minimum Amounts

• Minimum deposit: ৳300 (for each method)
• Minimum withdrawal: ৳500

4.3 Processing Times

Deposit requests are generally processed instantly. Withdrawal requests are typically completed within 15 minutes to 2 hours. However, in special circumstances, verification processes may cause delays.

4.4 Withdrawal Conditions

Any active bonus wagering requirements must be met before making a withdrawal. Bonus funds cannot be withdrawn directly — only winnings earned after completing the specified wagering requirements will be eligible for withdrawal.

5Bonuses and Promotions

5.1 Welcome Bonus

New members have the opportunity to receive a 100% bonus on their first deposit of up to ৳5,000. A 25x wagering requirement applies to this bonus.

5.2 Wagering Requirements

After receiving a bonus, the combined total of the original deposit and the bonus must be wagered 25 times. For example, if you deposit ৳1,000 you will receive a ৳1,000 bonus — the total of ৳2,000 must be wagered 25 times, meaning ৳50,000 must be wagered before withdrawal.

5.3 Other Promotions

All promotions including reload bonuses, cashback offers, free spins, and VIP rewards have their own specific terms. Detailed terms on the promotions page apply. ix7 reserves the right to change or withdraw any promotional offer without prior notice.

5.4 Bonus Misuse

If misuse, manipulation, or fraudulent activity involving the bonus system is detected, the bonus and associated winnings will be forfeited and the account may be suspended.

6Gameplay and Betting

6.1 Fair Play

All games on ix7 are impartial and fair. We use software from reputable game providers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming — whose products are independently tested.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game lobby. ix7 reserves the right to adjust betting limits as needed.

6.3 Technical Issues

If a game is interrupted due to loss of internet connection or a technical fault, the game result will be determined based on the last valid state saved in the ix7 system. The game server record will be considered final.

6.4 Payout of Winnings

Valid winnings are automatically credited to the user's account. In cases of suspicion, ix7 may temporarily hold payment pending verification.

7Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:

• Creating or operating multiple accounts.
• Registering using a false identity.
• Playing games using bots, automated software, or artificial intelligence.
• Manipulating or misusing the bonus system.
• Using the platform for the purpose of money laundering.
• Colluding with other users during play.
• Attempting to interfere with the platform's security or technical infrastructure.
• Operating an account on behalf of or in place of a minor.

8Privacy and Data Protection

ix7 follows our Privacy Policy regarding the collection, storage, and use of users' personal information. The key points are:

• Your personal information is used solely for the purpose of providing services.
• Information is not sold or shared with third parties (except where required by law).
• All sensitive information is secured through SSL encryption.
• You have the right to request access to or deletion of your account data.

For more details, please read our Privacy Policy page.

9Limitation of Liability

9.1 Service Availability

ix7 strives to provide uninterrupted service, but temporary downtime may occur due to maintenance, upgrades, or unforeseen technical issues. ix7 is not responsible for any loss arising from such interruptions.

9.2 Betting Decisions

Your betting and gaming decisions are entirely your own. ix7 does not provide gaming advice and is not responsible for any financial loss resulting from participation in gambling.

9.3 Third-Party Services

Payment providers such as bKash, Nagad, and Rocket, as well as game suppliers, are independent third parties. ix7 is not directly responsible for delays or issues with their services.

10Account Closure

10.1 Closure at User's Request

You may request to close your account at any time by contacting our support team. Valid funds remaining in the account may be withdrawn before closure.

10.2 Closure at ix7's Initiative

In cases of violation of the Terms, fraud, breach of age requirements, or any other prohibited activity, ix7 may suspend or permanently close an account without prior notice. Funds subject to forfeiture will not be returned in such cases.

10.3 Self-Exclusion

As part of responsible gaming, you may voluntarily exclude yourself from the platform for a specified period. Visit our Responsible Gaming page for more details.

11Changes to Terms

ix7 reserves the right to update these Terms at any time. For significant changes, we will notify users via email or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated Terms.

The latest version will always be available on this page, and the "Last Updated" date will be noted at the top of the page.

12Responsible Gaming

ix7 believes gambling is a form of entertainment — not a solution to financial problems. We are committed to responsible gaming:

• Age verification — for users aged 21 and above only.
• The ability to set deposit limits.
• Self-exclusion — account pause for a specified period.
• 24/7 support in English — use live chat to raise any concerns.

Gambling addiction is a mental health issue. If you feel that you or someone you know is affected by this problem, please seek professional help and read our Responsible Gaming page.

Contact Us

If you have any questions or complaints about these Terms, please contact us:

• 24/7 Bangla Live Chat — available directly on the platform
• [email protected]